Return Policy

Last updated on Mar 21 2025

At upcarpets.com, we strive to provide high-quality carpets and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy.

1. Eligibility for Returns

You may return an item if:
✔ It is unused, unwashed, and in its original condition with all tags attached.
✔ The return request is made within 2 days of delivery.
✔ It is not a custom-made or clearance sale item (these are non-refundable).


2. Non-Returnable Items

❌ Customized or personalized carpets
❌ Clearance or discounted items
❌ Carpets that are used, stained, or damaged due to customer handling
❌ Items returned after the allowed return period


3. How to Initiate a Return

1️⃣ Request a Return: Email us at utkarsh@upcarpets.com with your order number and reason for return.
2️⃣ Approval & Shipping: Once approved, securely pack the item and send it to our return address.
3️⃣ Inspection & Refund: After we receive and inspect the item, we will process your refund.

Note: Return shipping costs may be the customer’s responsibility unless the item was defective or incorrect.


4. Refund Policy

Mode of Refund: Refunds will be processed via the original payment method or store credit.
Processing Time: It may take 3-5 business days to reflect in your account.
Deductions: If applicable, return shipping fees or restocking fees may be deducted.


5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 2 days of delivery with photos of the product. We will replace the item or issue a full refund, including shipping costs.


6. Exchange Policy

We allow exchanges for a different size or design (subject to availability). Follow the return process and specify your exchange preference in your request.


7. Cancellations

✔ Orders can be canceled within 2 days of purchase.
✔ If the order has already been shipped, you must follow the return process.

Contact Information For any queries regarding these Terms and Conditions, please contact us at:

Email:
utkarsh@upcarpets.com
Phone: +91 73989 69487
Address: Khamaria Bhadohi uttar pradesh 221306

Thank you for choosing UPcarpets.com!